| 1 |  | Managing customer experience and relationships : Strategic framework / Don Peppers, Martha Rogers . - Fourth edition. -  Hoboken, New Jersey : Wiley, 2022. -  xxi, 483 pages : illustrations ; 29 cm Mã xếp giá: 658.8 P424Đăng ký cá biệt: Lầu 2 KLF: 2000022628
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