1 | | Measure what matters to customers : Using key predictive indicators / Ronald J. Baker . - Hoboken, N.J. : John Wiley & Sons, 2006. - xxii, 186 tr. : Minh họa ; 23 cm Mã xếp giá: 658.4 B168Đăng ký cá biệt: 2000018005, Lầu 2 KLF: 2000008805 |
2 | | Mind over matter : Why intellectual capital is the chief source of wealth / Ronald J. Baker . - Hoboken, N.J. : John Wiley & Sons Inc., 2008. - xxviii, 340 tr. ; 24 cm Mã xếp giá: 658.4038 B168Đăng ký cá biệt: 2000017260, Lầu 1 TV: TKN11003750, Lầu 2 KLF: 2000008917 |