1 | | Predicting market success : New ways to measure customer loyalty and engage consumers with your brand / Robert Passikoff . - Hoboken, N.J. : John Wiley & Sons, 2006. - xiv, 242 tr. : Minh họa ; 24 cm Mã xếp giá: 658.8 K21Đăng ký cá biệt: 2000017556, Lầu 2 KLF: 2000009000 |