1 | | It’s all about service : How to lead your people to care for your customers / Ray Pelletier . - Hoboken, N.J. : John Wiley & Sons, Inc., 2005. - xxiv, 232tr. : Minh họa ; 24cm Mã xếp giá: 658.8 P388Đăng ký cá biệt: 2000017619, Lầu 2 KLF: 2000009003 |