1 | | Customer relationship management : Concepts and technologies / Francis Buttle, Stan Maklan . - 4th ed. - London, New York : Routledge, 2019. - xxiii, 443 pages : illustrations ; 25 cm Mã xếp giá: 658.812 B988Đăng ký cá biệt: Lầu 2 KLF: 2000009028 |
2 | | Customer relationship management : Concepts, applications and technologies / Daniel D. Prior, Francis Buttle and Stan Maklan . - Fifth edition. - Abingdon, Oxon ; New York, NY : Routledge, 2024. - xxv, 345 pages : illustrations (color) ; 25 cm Mã xếp giá: 658.8 P958Đăng ký cá biệt: Lầu 2 KLF: 2000022627 |