1 | | Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo bitner, Dwayne D. Gremler . - 4th ed. - Boston : McGraw-Hill/Irwin, 2006. - xxvii, 676 tr. : Minh họa ; 26 cm Mã xếp giá: 658.8 Z48Đăng ký cá biệt: Lầu 2 KLF: 2000009024 |